A billing manager is responsible for collecting payments for a company or client. Billing managers hire and direct a staff of bill and account collectors, all of whom work to make sure a company is paid accurately and on time. Billing managers and their staffs use computer software to keep track of accounts that usually consists of a customer’s name, address, phone number and how much is owed.
Billing managers work in a wide variety of industries, including medical, banking and auto finance. They monitor all accounts and flag those that are past due and forward delinquent customers to members of their staff. Some billing managers record and listen to phone calls between their staff members and customers, ensuring that account collectors handle conversations in a professional manner that adheres to company policy. Billing managers may do some collecting themselves, either through direct mail, phone calls or email. Occasionally, they work with past-due customers to create simpler plans of easier payments.
Billing managers must be highly organized and strong leaders. They should be excellent communicators, as they interact with many people, including staff members, company management and customers. Billing managers also need a firm grasp of math and computers, as well billing-related software, so they can explain it to employees. On top of those things, billing managers should be confident, assertive, driven and resilient when it comes to collections.
Most companies prefer candidates with a college degree when hiring someone for a management position. That can mean either an associate or a bachelor’s degree, depending on company. Areas of study for billing managers often include accounting, finance, business and administration. Meanwhile, some billing managers can be hired with no more than a high school diploma provided they have spent some time as a bill and account collector first.
As long as companies expect payment in a timely fashion, there will be a need for billing departments and the people who manage them. The U.S. Bureau of Labor Statistics expects employment of bill and account collectors to increase by 19 percent through 2018.
Billing managers usually receive a base salary, and occasionally a commission from what they and their staffs are able to collect. Much of it depends on their industry. According to PayScale.com, billing managers earned anywhere from $36,500 to $62,000 per year, as of June 2010.
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