Job Description for Health-Care Operations Management


Health-care operations managers serve as leaders in the clinical health-care setting with oversight of staff performance and service delivery. They ensure the efficient, effective, and high-quality delivery of services involving process management, problem-solving and strategic planning. They typically have responsibility for a specific unit or department's quality control, administration and information technology functions.

Staff Management

  • Health-care operations managers have responsibility for the daily management of a unit or team. They handle hiring, firing, supervision, evaluation and performance feedback.They evaluate staff performance and work quality to ensure consistency and adherence to policies and procedures.

Problem-Solving and Decision-Making

  • Health-care operations managers assess situations, uncover problems, identify potential solutions and make decisions. Staffing requirements, quality control procedures, equipment needs and scheduling are all basic components of the problem-solving and decision-making process.

Integrated Delivery System

  • Integrated delivery systems require health-care operations managers to optimize the use of technology, staff and resources. They assign staff for specific responsibilities, deploy technology for patient assessment, evaluation or care, reassign resources when needed and restructure work processes for improved efficiency and effectiveness. They integrate delivery processes for optimal patient care based on available resources.

Policy Management

  • Health-care operations managers implement and enforce policies and procedures according to prescribed guidelines. They ensure 100 percent adherence to policies and procedures for the safety, health, and security of patients and staff. They identify potential breaches of policy and implement corrective measures to ensure adherence.

Patient Confidentiality

  • Health-care operations managers ensure the safety, security and confidentiality of patient information. They execute policies to protect the privacy of all patients and adhere to the guidelines prescribed by HIPAA (Health Information Portability and Accountability Act) and other governing bodies. They enforce confidentiality policies and execute corrective actions when needed.

Information Technology

  • Health-care operations managers stay current with information technology to ensure effective utilization of information technology databases and software to capture pertinent patient information. They manage information technology proficiently and serve as a key point of control for systems to ensure availability of necessary information technology support.


  • Health-care operations managers manage all reporting and record-keeping functions within their realm of control. They deliver perioidc reports regarding operational effectiveness and performance. In most cases, this includes budget management and control for a specific unit or team.

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