Spa Concierge Job Description


Spa concierges work at the front desk of spas, greeting customers and performing other clerical duties for the spa, such as answering phones and filing client paperwork. The first impression from the concierge impacts the customer's experience and her interest in returning to the spa.

What You Need to Know

  • Typically, the only education requirement for this position is a high school diploma or GED. Some spa concierges complete a massage therapy program, which are available at many community colleges and trade schools. Most employers prefer individuals with receptionist or secretary experience, especially in a spa or salon.

What You Should Be Able to Do

  • Individuals applying to be spa concierges should try to show prospective employers that they are very organized, since their job requires them to perform many clerical tasks. These workers should be detail-oriented and responsible. They need to be hospitable and have strong communication skills, as one of their primary job responsibilities is communicating with clients.

What You'll Be Doing

  • The spa concierge greets customers when they walk in the spa, answers questions and schedules appointments. When a client has an appointment scheduled, the spa concierge is often escorting her to the service room and getting her prepared for her treatment. The spa concierge also must know the spa products, in order to assist in sales.

What the Work Environment Is Like

  • Spa concierges typically work at a desk at the front of a spa. Since spas are meant to be relaxing environments, they are often surrounded by calming music and sounds. These professionals typically work 40-hour weeks, however, they may work nontraditional hours, because weekends are often busy days for spas. Some spa concierges chose to work part-time.


  • In 2012, the median annual salary for receptionists and other similar positions was $25,990. U.S. Bureau of Labor Statistics predictions anticipate a 14 percent increase in the field between 2012 and 2022.

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  • Photo Credit XiXinXing/XiXinXing/Getty Images
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