Since the first photocopier was introduced to the market in the late 1940s, replacing tedious methods like typesetting and mimeograph machines, it has became a staple in offices around the world. Since photocopiers receive heavy use every day, they require regular maintenance and repair. A copier technician is specifically trained to identify and fix copier malfunctions.
The ability to read and interpret technical drawings and schematics is required for this job. Skill in troubleshooting failures in a copier’s hardware, software and components is necessary. A copier technician has to be competent in using hand tools like screwdrivers, pliers and multimeters and have skills in testing different functions of the copier like reducing and enlarging images and collating multi-page projects.
He needs to know how to properly clean dirt and debris from internal parts. Customer service skills are required to interact with clients on the phone and in person and give them work estimates. Also necessary is knowledge of preventive maintenance scheduling and warranty administration and extensions.
A copier technician's first job is to analyze what is causing the malfunction based on the customer’s description of the problem. She may perform diagnostic tests and run a number of test copies to isolate the glitch. If replacement parts are needed, she has to research the cost and availability and get customer approval before ordering parts. A copier technician is expected to keep her tools in good working order. She is required to complete work orders and parts requisitions as well as daily logs of her work.
If a copier technician makes on-site service calls, he spends a portion of his day driving to different businesses. If he works in a copier repair shop, he typically sits or stands at a bench with other technicians while conducting repairs. Copier technicians making service calls are expected to dress professionally and businesslike. Shop-based technicians typically dress more casually. Work hours normally coincide with the hours of most office-based businesses.
Many employers prefer an associate’s degree in electronics, though some may accept a high school diploma or equivalent if on-the-job training is provided. Background in mechanical repair is desirable. Knowledge of office machine components gained in prior positions is helpful for copier technician job applicants.
Salary and Advancement
In large copier repair companies, a copier technician may advance to supervisory positions or become a trainer for new hires. Smaller firms usually have limited opportunities for promotion. A copier technician in the United States earned an annual salary of $30,351 to $42,117 in June 2010, according to payscale.com.
- Photo Credit copy machine image by Mat Hayward from Fotolia.com
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