Executive Business Etiquette for Dummies

Executives must follow the rules of basic business etiquette.

Executives serve as representatives of the company, so it is important they follow proper business etiquette standards. Executives often participate in social events, run company meetings, conduct interviews and work with customers. In each of these settings, the executive must display proper etiquette so participants walk away with a good impression of the company.

Business Dinners

Executives often participate in business dinners and other social events with colleagues and clients. Basic dining etiquette rules apply in business dinner settings. Wait for everyone else to receive his meal before you begin eating, according to the University of Tennessee Career Services. Consume alcohol in moderation---and only order a drink if other people at the table are. As the executive, fellow diners will follow your lead when it comes to alcohol, so limit your alcohol intake to set a good example.

Meetings

Executives often lead company meetings, so it is important to follow proper etiquette to show respect to your employees. Arrive on time---don't leave employees waiting on you, as this indicates your time is more important than theirs. Welcome input and ask if there are any questions. Interactivity is key to an effective company meeting, and it shows employees you care about what they think.

Interviews

Executives often conduct interviews for high-level positions at the company, so they should follow proper etiquette for interviews. When you meet with the candidate, stand up and shake her hand. According to UT Career Services, "a good handshake is important---it should be firm and held for three to four seconds." If the candidate meets other employees, introduce her to them. Explain who each employee is and include his full name and title. Maintain eye contact throughout the interview; this will engage the candidate.

Clients and Customers

Executives interact with clients and customers, serving as the representative of the company. When you call a new client or a client you do not know well, the Emily Post Institute states you should identify yourself by your full name and business name---for example, "Hi, Susan. This is Bill Perez from Perez Construction." If a client gives your company a glowing review, take time to write a note of appreciation. As the Post Institute says: "Writing back will help you build a more solid relationship with this customer."

Gifts

Executives determine when to give gifts to employees or customers. The executive should establish gift-giving standards, as many companies choose not to give gifts to clients. However, if you do give modest gifts of thanks to clients, they should come from the executive, according to the Emily Post Institute. You also may choose to give gifts to recognize a longtime employee's anniversary or birthday, so select nonpersonal gifts such as gift cards, books or fruit baskets.

References

• University of Tennessee Career Services: Dining and Business Etiquette
• The Emily Post Institute: Proper Phone Identification
• The Emily Post Institute: Responding to a Client's Note of Appreciation
• The Emily Post Institute: Corporate Gift Giving