Effective Written & Oral Communication

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People communicate using different methods such as sending an email, talking on the phone and placing print advertisements in specific places. Communication is the process of sending and receiving messages between two people, a person and a group or a group to a group. Written and oral communication is used daily in meetings, lecture halls and exams. Written and oral communication are unique in that each word used must have specific purpose, otherwise it can lead to misunderstandings.

A form of written communication is sending a text message.
A form of written communication is sending a text message. (Image: Rayes/Digital Vision/Getty Images)

Definition

Written communication is the sending and receiving of messages through the written word, such as in emails, letters and text messages.

Oral communication is the sending and receiving of messages using spoken, verbal words, such as in interpersonal interactions or speeches.

Oral communication involves sending and receiving messages.
Oral communication involves sending and receiving messages. (Image: monkeybusinessimages/iStock/Getty Images)

Attention

Special attention needs to be given to written and oral communication because what is said or not said can be used against the sender if the message is unclear. Before speaking or writing anything, a person should consider the words used, their meaning and possible perception of others.

Special attention needs to be given to written and oral communication.
Special attention needs to be given to written and oral communication. (Image: serezniy/iStock/Getty Images)

Development

Developing written and oral communication begins with determining the audience. If a person is writing a formal letter to the local government, she will want to avoid using slang, an informal writing style and generalities. The structure of oral and written communication should be clear, concise and easy to understand by the audience. If a person is talking with fifth-graders, she should avoid using complex words or thoughts in his communication. Consider the delivery of the communication. If the message that is being sent is a difficult one, communicate it in person as opposed to over the phone or email.

Change your communication style based on your audience.
Change your communication style based on your audience. (Image: Fuse/Fuse/Getty Images)

Improvement

Improving written and oral communication begins with assessment. A person can give their written communication to a friend or co-worker to proofread and provide feedback. This will determine the strong and weak aspects of the communication and allow the sender to tighten up the communication so it is more understandable. If a person is giving a speech, she should practice in front of a mirror and practice in front of someone who can critique the communication.

Get feedback from co-workers on how to improve your communication.
Get feedback from co-workers on how to improve your communication. (Image: gmast3r/iStock/Getty Images)

Barriers

Communication barriers can prevent written and oral communication from being accurately received. Vague terms, stereotyping, jargon, improper use of communication channels, poor listening skills, lack of feedback, interruptions and physical and verbal distractions are all various barriers that should be considered in written and verbal communication. Identifying possible barriers before communicating can help avoid misunderstandings.

Try to avoid communication barriers.
Try to avoid communication barriers. (Image: Catherine Yeulet/iStock/Getty Images)

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