In order to continue to draw in customers and remain in compliance with regulatory agencies, companies often hire specialists who are responsible for assessing whether or not products and services are high quality. These experts are highly trained and educated professionals who are called in to assess the work processes of a given company and provide recommendations on how to improve quality.
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Function
Quality analysts are responsible for looking at data in order to determine if services provided by a given company are meeting quality standards. Many are also responsible for developing standardized testing methods that can be taught to other inspectors at the company. Based on the data collected, the quality analysts work to improve the processes through which the company operates, often by altering company policies and developing workflow, according to Wesley Spectrum Services. This analyst is responsible for putting the results of the analysis in reports and is also often responsible for presenting findings to upper management. Those working in supervisory positions are responsible for training other inspectors and evaluating their work performance, according to CDI.
Conditions
Some quality analysts work directly for an employer as a salaried employee, while other quality analysts work for various clients. These analysts often have to travel to work sites in order to inspect processes in order to determine if they are high quality. According to the Bureau of Labor Statistics, these quality analysts often work 40 hours a week. These workers are sometimes put on a tight schedule when deadlines are looming.
Skills
The educational requirements for quality analysts are often a bachelor's degree in quality assurance or quality control, though other disciplines are also suitable depending on the industry that the quality analyst is a part of. Many analysts work in the information science field and need educational backgrounds in fields such as computer science, according to CDI. The quality analyst must have previous experience collecting statistical data and maintaining the quality of products or services, according to Wesley Spectrum Services. These analysts need strong analytical skills and must also have communication skills in order to provide recommendations.
Outlook
The Bureau of Labor Statistics reports that the need for management analysts such as quality analysts is expected to grow by 24 percent between 2008 and 2018. This growth is driven by increasing regulatory standards placed on companies in order to protect consumers.
Earnings
In 2010, the earnings of quality analysts ranged from $50,000 to $79,861. These analysts are paid the most by hospitals, private practice firms, companies and the federal government. They are paid the least by non-profit organizations and state and local governments.
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