Office Automation Clerk Job Description
An office automation clerk normally fills a lower-to-middle-grade role within the administrative function of a business or organization. She can be found handling an array of tasks that involve using various software applications. She can also be found utilizing office computer systems to create correspondence and the like. Starting pay for one is typically at least $5 to $8 per hour above the federal minimum wage. Experience or education is also usually required.
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Significance
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Office automation clerks usually need to be skilled at handling multiline telephone systems. Generally speaking, many types of organizations usually have a number of positions for office automation clerks. Almost all usually work under at least general supervision. As they gain experience, though, they may be moved up to supervisory duties over time. It's these clerks that keep control over correspondence files, reports and technical documents. In addition, they also make use of a wide variety of office support equipment and materials. This includes multiline telephone systems and copy machines.
Considerations
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Typing ability is usually a skill needed to be an office automation clerk. Most organizations needing these clerks select them according to certain basic criteria. In general, one year of clerical or office experience is needed to obtain a position. However, two years of community college or vocational/technical school experience usually will qualify as well. Additionally, most positions require a minimum level of typing ability. Anywhere from 30 to 50 words per minute is the norm when it comes to this requirement.
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Function
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Office automation clerks are expected to maintain a variety of office filing systems. Newly-hired office automation clerks are usually expected to be flexible in terms of shifts, days and hours worked. These clerks are also expected to be proficient in the use of grammar, spelling and punctuation. This is because they're generally the ones responsible for turning a rough draft document into a finished product. Good office automation clerks are also fairly well-organized. That's because they're often expected to establish and then maintain a variety of office file systems.
Customer Service Skills
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Office automation clerks need to have good customer service skills. Almost every office automation clerk needs to possess good customer service skills. This is because most answer telephone calls and greet visitors to the business. As well, they're often the ones who refer customers to the proper office or person being sought within the organization. They may also have responsibility for handling customer complaints. Because of that, they need to have a good grasp of the front end of the business's organizational structure.
Benefits
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With demonstrated proficiency, an office automation clerk is often offered greater responsibility. Though most office automation clerk jobs are considered entry-level in the business world, there's a potential for advancement. Many businesses rely greatly on these workers to handle a large amount of back office activities, in fact. Those with no clerical experience but with schooling or vocational training often benefit from these jobs. That's because progressively-greater responsibility and higher pay often come with these positions. And if excellent proficiency is demonstrated, promotion to supervisory positions may also result.
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References
Resources
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