Telesales Job Description
A telesales representative can be summarized as a professional sales person who handles telephone calls, mail, email and fax correspondence with businesses or individuals to sell a client's products and services. This position is useful in drumming up sales or funds for most types of businesses, including corporations as well as non-profit organizations.
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Responsibilities
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The responsibilities of a telesales representative are to work directly with existing and new customers. This employee will be representing the business directly to the customer and must have a complete understanding of the products or services being offered and the ability to showcase the benefits and any specialized features to finalize or influence any potential business transaction. A telesales worker must also log customer information and enter it into the company dat base for customer profiling and sales tracking.
Opportunities
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A telesales representative can be employed by many kinds of businesses, corporations and organizations. If a company has the need to grow sales or bring in any kind of funds, then there is potential for the business to use a telesales representative. The American Teleservices Association is an organization that can provide employment opportunities and networking for candidates searching for a telesales representative position. In addition, other employment opportunities may be found in local newspapers and classified advertisements as well as on websites such as Jobs.com, Careerbuilder.com and Monster.com.
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Requirements
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Requirements of a successful telesales representative start with a well-rounded understanding of the products and services being offered. Since this position requires the representative to be the “face" or "voice" of the company the representative must be personable, proficient in written and verbal communication, exhibit confidence and handle fast-paced work environments well.
Education
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The position of a telesales representative does not require any specific educational level for potential employment. Training is often done on the job.The most desired qualifications for a telesales representative position would be experience working in a call center or professional corporate environment . Due to the nature of the position, many jobs are part time, which is why many retirees or students fill telesales representative positions.
Compensation
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Although compensation can vary by industry, employer size and years of experience, according to Salary.com the annual salary of a telesales representative can range from $25,711 to $38, 966 with $32,302 being the median salary in 2009. ONet Online lists much lower 2009 median pay of $10.49 an hour or $21,810 annually.
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References
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