Job Description for Computer Support Specialists
A computer support specialist, also known as a technical support specialist and help desk technician, provides technical assistance to people and companies. Qualifications for a computer support specialist include the ability to effectively communicate--by telephone, email or in person--and strong problem-solving and analytical skills. According to the U.S. Bureau of Labor Statistics, in 2008, the median annual salary for a computer support specialist was $43,450.
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Technical Support Specialist Duties
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A technical support specialist typically works for companies and organizations. The specialist assists computer users with technical problems such as trouble logging on to the Internet or organizations' intranet, using software or hardware problems. The technical support specialist performs daily maintenance of organizations' computer systems. A specialist makes sure that new software is installed properly and works with existing computer systems. A technical support specialist also writes training manuals and trains employees on how to use new computer software or hardware.
Help Desk Technician Duties
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A help desk technician provides direct assistance to customers with computer problems via email, telephone or in-person. The technician listens to customers' computer issues over the phone and asks questions. He diagnoses the problem then talks customers through--step-by-step--ways to solve the computer issues. Technicians also travel to customers' homes to install, modify or fix computer software or hardware.
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Education
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Employers prefer an applicant with formal college education. According to BLS, a bachelor's degree in computer science, information systems or computer engineering is a prerequisite to be hired as a computer support specialist. An associate degree in a computer-related major may be sufficient. A professional certification is also acceptable. The certification shows employers that an individual is proficient in computer support. Microsoft, for example, offers a professional certification that shows an individual knows how to troubleshoot and resolve Windows' hardware and software computer problems. The individual completes the certification and becomes a Microsoft Certified Desktop Support Technician.
Training
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A newly hired computer support specialist--whether a help desk technician or technical support specialist--receives on-the-job training. The training lasts approximately three months or longer. In addition, a computer support specialist receives continuous training to keep up with the latest changes in computer hardware and software.
Work Environment
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A computer support specialist works 40 hours a week in offices or computer laboratories. Also, the specialist may travel to clients' workplace or work from home. A computer support specialist may become susceptible to problems such as eye, wrist, hand and back strain.
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References
- Photo Credit working help desk four image by Paul Moore from Fotolia.com
