The quality assurance department in an organization ensures that the products made meet standards and specifications. A quality assurance manager directs the activities of the supervisor and quality assurance technicians working in the department. Managers institute quality procedures such as sampling techniques and test methods that determine when products or materials are out of specification.
The QA manager is the head of the quality department and is responsible for the quality of the products made by a manufacturing company. A quality assurance department examines raw materials before their use on the production floor. A successful quality program identifies process and material problems before time and money is wasted on substandard product.
The quality assurance manager develops the sampling and inspection techniques used to identify products or materials that are not within specifications. The manager also directs supervisors to hire experienced quality assurance technicians and determines the minimum qualifications needed to work in the department. The manager hires quality assurance engineering staff and implements training programs and career advancement objectives for QA employees. In addition, the manager for the quality assurance department manages the department budget and evaluates employees. The quality manager also provides documentation for inspection and testing procedures that technicians use when performing quality assurance duties.
The QA manager must have good written and verbal communication skills. A successful manager in quality assurance has supervisory skills and interpersonal skills to interact with employees in the department. A quality assurance manager has the ability to lead others in the department.
A quality assurance manager must have a bachelor's degree in engineering or a related industry. The manager must have several years of experience in a quality assurance position, according to Salary.com. A quality assurance manager must be familiar with the procedures and concepts of quality assurance.
The median salary for a quality assurance manager was $90,559 as of November 2009, according to Salary.com.
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