A bank teller is an administrative clerk who manages deposits and withdrawals, cashes checks, receives loan payments and sells relevant bank services. A bank teller is usually the first person to meet with a bank customer.
A bank teller's personality must be strong enough to perform effectively on the job. Not only must she display extreme attention to detail but also show kindness and patience while interacting with customers. She must communicate bank processes and services upon the customer's request. She also must have the ability to stand for long periods of time in small spaces.
Bank tellers may work in a variety of financial institutions such as commercial banks, savings banks, savings and loan associations, and credit unions. But regardless of the institution, the teller must possess knowledge of basic math, interpersonal communication and skill at handling money.
Education and Training
A high school diploma is all that is needed to become a bank teller. As for training, one week in the classroom along with observing an experienced teller is sufficient. Usually new tellers start with basic transactions such as depositing money and cashing checks. However, some banks may require tellers to have a good knowledge of the bank's products and services. This knowledge will allow tellers to make appropriate sells to customers.
To advance, an individual can either take accredited courses offered by the American Institute of Banking or the Institute of Financial Education as well as courses offered at small community colleges or universities. Usually these institutions work together to provide opportunities to advance to positions of head tellers, account clerks, customer service representatives and management.
According the Bureau of Labor Statistics, Bank teller occupations consist of 64 percent of all banking jobs. However, the number of bank teller jobs are gradually being replaced by ATMs and electronic transactions technology such direct deposits. Nevertheless, other newly developed positions will become available. Therefore, bank tellers must seek versatility in other areas of banking to increase employment value.
- Photo Credit gold bank image by John Sfondilias from Fotolia.com
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