Hotel Personnel Job Descriptions


A successful hotel requires numerous personnel working together as a team in order to function smoothly. This includes a variety of different positions, all with varying levels of requisite skills and experience. Many occupations, especially service positions, do not require any post-secondary education or experience, and can be a great option for first-time job seekers. Others, such as administrative or managerial occupations, may require significantly more education and training.

Service Occupations

  • Service occupations account for 65 percent of the hotel industry's employment in 2010, according to the U.S. Bureau of Labor Statistics (BLS) Career Guide to Industries. They include jobs in housekeeping such as maids, janitors and housekeepers; jobs in food service such as waiters and waitresses, bartenders and cooks; and other workers such as maintenance staff and baggage porters. Housekeepers and janitors are responsible for ensuring that the facilities and rooms are clean and in working order. They usually clean hotel rooms and bathrooms, as well as hallways and lobbies. This includes stocking the rooms with the necessary supplies, as well as dusting and cleaning all surfaces and bedding. Food service workers deal with customers in the kitchen or dining room of a hotel. Waiters and waitresses are responsible for taking customer orders and serving meals, while cooks and chefs are responsible for preparing food and developing menus. Hotels may also have a full service bar that employs bartenders. Larger hotels usually employ a number of staff to assist guests with their luggage, such as baggage porters or bellhops. Hotels also may have concierges who take care of guests' specific needs, such as taking messages, arranging for babysitters or providing information about local attractions and restaurants. Maintenance and repair workers may also be employed by a hotel to fix broken plumbing, heating and air conditioning equipment, and maintain the property.

Office and Administrative Occupations

  • Office and administrative positions account for a smaller portion of the hotel industry's employment, falling at 19 percent as of 2008. These positions include bookkeeping and accounting clerks, as well as front desk clerks. Front desk clerks and managers are responsible for processing hotel reservations, checking guests in and out as they arrive and depart, and handling guest complaints and directing them to the appropriate personnel.

Management and Financial Occupations

  • There are many types of managerial positions in a hotel, especially larger hotels. Lodging managers, or general and assistant managers, are responsible for making decisions that affect the hotel's day-to-day operations, such as setting room prices. Food or beverage managers are responsible for overseeing the operations of the kitchen and dining facilities. There may also be other managerial positions, such as sales managers or executive housekeepers.


  • A hotel personnel's salary varies depending on the specific position they hold. For instance, the BLS Occupational Employment Statistics states that as of May 2008, maintenance workers earned an average of $12.47 per hour; cooks earned an average of $12.27 per hour; bartenders an average of $9.55 per hour; desk clerks an average of $9.34 per hour; and housekeepers an average of $8.75 per hour. Managers' wages are likely to vary greatly depending on the size of the hotel, and they may be eligible for bonuses or other perks.

Employment Outlook

  • The BLS reports that employment opportunities in the hotel industry are expected to grow by five percent between 2008 and 2018. Job opportunities will be good for those who are seeking part-time or seasonal work, or who have limited experience and education.

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