Telecommunication Manager Job Description


The work of telecommunication managers goes beyond ensuring the efficiency of an organization’s telecommunication infrastructure. They also ensure that the use of telephone systems, computer networks and other facilities are used ethically and in compliance with relevant regulations. These managers are hired by companies that provide telecommunication services, as well as any organization that utilizes telecommunication systems, such as government agencies, educational institutions and financial services organizations.

Use the Skills

  • Telecommunication managers have strong project management skills. When a bank wants to install a computer network that works across all its branches, for example, managers coordinate the purchase, installation and testing of equipment and systems, and ensure the projected is completed on time and on budget. They use project management skills to supervise a staff that often includes telecommunication engineers and technicians. They also need analytical and problem-solving skills to identify and fix the telecommunication challenges an organization faces. Research skills are important too, because telecommunication managers need to research emerging products to keep their organizations on the forefront of technology.

Improving Service Delivery

  • Telecommunication managers perform several tasks that keep an organization’s telecommunication facilities running efficiently. They conduct regular performance evaluations, noting areas that need improvement. If an organization’s call center cannot handle inbound call traffic, the manager oversees the telephone system upgrade. When there is an emergency -- such as a cyber-attack -- the manager leads a team of network security specialists, who work to restore systems and prevent future attacks. Telecommunication managers also keep records on installation, maintenance and repair of equipment and conduct research to determine an organization’s future telecommunication needs.

Maintaining Adherence to Telecommunication Codes

  • An organization needs to adhere to national and local telecommunication codes, and it is the telecommunications manager's duty to follow those codes. For example, a manager working in a private security firm that wants to install a radio communication network ensures the firm obtains relevant permits and licenses from the Federal Communications Commission, in compliance with federal laws. The manager may also organize training workshops to enlighten the organization’s workforce on other relevant telecommunication laws.

Becoming a Telecommunication Manager

  • Aspiring telecommunication managers need to earn a bachelor’s degree in network and telecommunications management or a closely related field such as computer science, management information systems or telecommunication engineering. Since relevant work experience is an employment requirement, many managers begin as network and computer systems administrators or telecommunication engineers and work their way up. Those who earn a master’s degree in telecommunication management or a professional certification, such as the Project Management Institute's Project Management Professional, are more attractive to employers. Ambitious managers can go for an additional master’s degree in business administration to enhance their chances of advancing into senior positions, such as director of telecommunications or chief technology officer.

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