Job Description of a Technology Operations Manager


Technology operations managers assess the technological needs of an organization and work toward helping the organization meet these needs efficiently and cost-effectively. They coordinate the procurement and installation of IT systems, and oversee the provision of IT services to multiple offices or business units. Technology operations managers can work with diverse organizations, from corporate firms to government agencies and educational institutions.

Using the Skills

  • Strong leadership and project management skills are necessary for technology operations managers to thrive on the job. They must effectively delegate duties to database managers and other junior technology managers, and ensure that technology projects, such as organization-wide maintenance of computer systems, are completed on schedule. When technological emergencies occur -- such as hackers infiltrating the company's computer network -- the operations manager needs excellent quick-thinking skills to address the issue, such as bringing in cybersecurity experts to help in-house staff in neutralizing the attack. Problem-solving skills come in handy when fixing escalated technical support issues.

Assessing Technology Needs

  • Technology operations managers analyze the operations of a company, identify technological shortcomings and devise solutions to increase organizational efficiency. If a commercial bank often experiences long queues throughout the day, for example, the technology operations manager can evaluate the performance of the institution’s computers and banking information systems and, if it's not performing optimally, recommend an upgrade or installation of new, efficient systems. Should the company decide to acquire new systems, the operations manager liaises with IT vendors, negotiates the prices of servers, operating systems, computers and other IT equipment and systems, and coordinates the installation process across its branches.

Implementing Staff Training

  • To ensure the workforce is properly equipped with the technical skills to use an organization's information systems, the technology operations manager implements training programs. To do this, for instance, he can organize in-house workshops where contracted system providers and equipment manufacturers can train workers on the newly installed technologies.

    Other duties include budgeting for an organization’s technology operations, maintaining business relations with IT vendors, monitoring product trends in the IT industry, and submitting technology reports to senior IT managers.

Getting There

  • Begin by earning a bachelor’s degree in technology management. The program should equip you with the business and technical skills to land an entry-level leadership role such as IT supervisor, which you should use to gain the experience needed to become a technology operations manager. The Association of Technology, Management and Applied Engineering offers the Certified Technology Manager credential that you can pursue to increase your employment prospects.

    With several years of technology management experience and an advanced degree such as a master’s degree in technology management or business administration, you become an attractive candidate for this position.

    According to the job site Indeed, technology operations managers earned an average annual salary of $89,000 as of April 2015.

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