Survival and prosperity for many companies demands delivery of goods and services that meet customer requirements and specifications. Many firms set quality standards and put in place a quality department to inspect products and perform other kinds of audits and tests. A quality supervisor provides hands-on, front-line oversight of the department's employees and daily operations.
Quality supervisors keep an eye on the department's employees who are sorting, sampling, inspecting and testing products or performing other quality related activities. They schedule work assignments, show employees how to properly operate test equipment and measuring devices and mentor or instruct new employees. They monitor work in progress to ensure it is done according to proper procedures. They also observe and correct violations of sanitation, safety and attendance rules.
A quality supervisor's work often requires meeting with supervisors from other departments to confer and coordinate. She talks with managers and subordinates to solve problems and resolve issues.
A quality supervisor frequently uses communication skills because of working closely with their employees, other supervisors and the company's managers. They must demonstrate leadership ability, including aptitude for monitoring the work activity of others in a helpful way with a view to training people new skills and proper procedures.
A quality control lab often comes equipped with various measurement devices and test equipment, some of which may require technical sophistication. The supervisor must be able to understand, operate and teach others to use this equipment. Some knowledge of math can be required. Many firms implement internationally recognized quality policies and procedures such as ISO 9000 or Six Sigma. A candidate for the position of quality supervisor benefits from knowledge of these kinds of standards.
Education and Training
According to the Bureau for Labor Statistics, candidates for the position of quality supervisor should prepare themselves with vocational school training, on-the-job experience or an associate's degree. Depending on the technology used and size of the organization, some employers may require additional training or education. Also, the American Society for Quality offers training and certifications demonstrate related competencies. Certification as a quality auditor or quality engineer enhances the resume and may open opportunities for those seeking employment in quality supervision.
The Occupational Information Network states that persons interested in leading, making decisions and creating practical solutions may enjoy quality supervision. Comfort working within an environment of policies and procedures and working with data and details indicate also suggest a person may fit a quality supervision role.
According to the Bureau of Labor Statistics, front-line supervisors, as of May 2009 earned on average $26.51 hourly or $55,150 annually. Manufacturing activity, a source of many quality supervision jobs, may moderately decline, affecting availability of these positions from 2008 through 2018.
- Photo Credit factory image by cico from Fotolia.com
Sample Supervisor Job Description
Samples of supervisor job descriptions may be found at many human resources support sites as well as directly at job search sites....
Line Supervisor Job Description
Line supervisors generally work in manufacturing plants and facilities although they may also work at restaurants, banks and several other types of...
The Definition of a Production Supervisor
Production supervisors manage the production operations in manufacturing and other industrial environments. They have staff management and production responsibilities that require communication...
Role of a Quality Coach in Customer Service
A great quality coaching team can be instrumental in increasing customer satisfaction and decreasing turnover rates among customer service representatives. Although supervisors...
Weak Qualities of a Supervisor
Working as a supervisor may be rewarding in terms of pay but it also comes with a lot more responsibility. You must...
Role of a Supervisor Vs. a Manager
The word management comes from the Latin phrase "manu agere" that means "to lead by the hand." The role of the manager...
What Are the Roles of a Supervisor in a Fast Food Eatery?
Fast food supervisors have many roles, among them handling customers, employees and paperwork in the office. They must be able to address...