Job Description for a Sorter Operator in Banking


The banking industry has employment opportunities that take place behind the scenes. The mortgage payment or car payment that is mailed to the bank every month is opened by a machine that sorts and processes the mail. Because most banks have thousands, if not millions of customers, it is essential that mail sorting be done quickly and accurately.

Definition of the Job

  • A sorter operator in the banking industry is the person who helps sort the bank mail by operating the equipment that opens, captures and processes customer payments and other customer communications. The individual identifies, sorts and secures mail containing checks, correspondence, plastics and cash. The sorter operator might also be required to document account information to expedite processing. If mail was received torn or if a notice was returned because of an incorrect address, the operator would need to route those manually.

Technical Duties

  • The sorter operator sets up the sorting machine daily. This includes any preparations and updates the machine needs to complete the duties for the day. The sorter operator is also responsible for maintenance of the machine, which includes trouble-shooting errors, rejections, jams and any other issues that arise. The machine must continue to run quickly and accurately throughout a shift so keen technical skills are desired.

Physical Requirements

  • The job can be physically demanding. Sorters must be able to continuously lift 25 lbs. as they sort and transfer mail. Candidates for the job must be willing to stand for long periods and work in a fast-paced production environment. While operating the equipment requires only basic computer and phone skills, 95 percent of the time the sorter operator is standing.

Experience Requirements

  • Sorter operators must have a high school diploma or the equivalent and they must have good communication skills. Any and all issues with the machines need to be reported quickly and accurately because the issues could affect customers' accounts. Prior machine-operating experience is preferred.


  • In 2012, the median salary for a similar position as a general office clerk was $27,470 a year, while an information clerk, another similar position, earned $30,650 median salary. A sorter operator could reasonably expect a comparable wage.

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  • Photo Credit air mail image by Nikolay Okhitin from
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