Job Description of a Claims Adjuster


Claims adjusters review claims, such as those filed after car accidents or home fires. The adjuster pays an important role because she reviews the claim to determine the amount owed by the insurance company. According to the Bureau of Labor and Statistics, claims adjusters have more job opportunities with health insurance companies. In addition, jobs in this field are expected to grow by 7 percent from 2010 to 2018.


  • Claims adjusters are required to evaluate insurance claims and report the results of their finding to the insurance company. If they suspect fraudulent activity, they are required to report their suspicions to an investigator. The job usually involves taking pictures that are sent to the insurance company to review the damages. If evaluating the damage requires expert advice, the adjuster may seek the advice of a professional, such as a construction engineer.


  • Claims adjusters must have a minimum of a high school diploma. Some employers may require that their adjusters have a college degree or vocational training preferably in business. In addition, adjusters may be required to have at least two years of insurance-related experience. Many employers offer their adjusters training classes that teach them about dealing with claims and industry standards.


  • Claims adjusters should have good communication skills because they are required to obtain information from claimants and witnesses. They must have good driving records because they may be required to travel to several different locations. Good mathematical skills are required in calculating adjustments.


  • Claims adjusters who are required to inspect damaged property, such as buildings or homes, may be prone to injury from damaged flooring or collapsed roofs. The job may require traveling to several different locations. Adjusters may even be called upon to disaster scenes, such as tornado, hurricanes or floods. Their work schedules can be hectic and may include weekends or holidays.


  • BLS reported that claims adjusters earned a median wage of $55,760 as of May 2008. Those who are employed by insurance companies receive bonuses and other benefits that contribute to their salaries. Many employers also provide laptops, phones and company cars for their adjusters. This results in significant savings to the adjuster.

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