Knowledge Management Training
Knowledge management enables organizations to collect and manage different forms of knowledge and information within the company. Each employee obtains and holds knowledge that needs retaining within the company should that employee choose to leave. Through knowledge sharing and collection activities, an organization can ensure critical knowledge does not leave with the employee.
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Definition
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Companies define knowledge management as useful information in the form of processes, data and documentation collected within an organization. The information considered as knowledge supports the organizational infrastructure and provides helpful information to the workforce. Information such as training policies, employee competencies or innovations provides examples of knowledge collected through knowledge management activities. Companies use this information for strategic planning, management and process improvements.
Purpose
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Knowledge management helps companies better maintain information within the company. It also provides historical details that employees can use as reference materials. Improving effectiveness in customer service or implementing new programs or processes provides a couple of positive examples as to why companies use knowledge management activities. Some companies employ knowledge managers whose responsibilities include managing knowledge for the company and identifying knowledge gaps and issues.
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Types of Training
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Companies can send employees responsible for knowledge management to training specifically designed for the retaining of knowledge. These training sessions consist of either online or classroom courses. Some training programs have one-day or multi-day sessions. Knowledge managers can also attain a knowledge management certification. The certification program tests knowledge managers on the basics of knowledge management and specific process areas in the knowledge management practice. Companies also have the option of conducting on-site knowledge management training programs. With this option, more employees can attend the training and obtain the tools necessary to perform knowledge management job responsibilities.
Technology
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Some companies implement software systems to manage knowledge. This helps the company measure their effectiveness in knowledge management and identify problems within the process. The knowledge manager has the responsibility to input the information in the software such as documents, processes and procedures. The software helps to manage the data and provide analysis on the information added. Technology enables all information to reside in a centralized location. The information stored in databases allows companies to compile the data in a more organized fashion. The information collected often reaches employees via the company's intranet or group-sharing software.
Benefits
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Knowledge Management helps the company's leadership activities by providing information on past contributions and best practices. Having access to all of the company's processes and procedures in a central location and updates to the information takes less time. By communicating the value of sharing knowledge, employees can participate more by sharing information with their peers and new employees. This encourages team-building and can improve employee effectiveness.
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References
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