Malaysian Business Etiquette

Professionals learn Malaysian practices before the deal begins.

Businesspeople who plan on securing professional connections in Malaysia should take the time to review the customs of one of the most economically developed countries in Southeast Asia. A few simple etiquette rules can help professionals to make a solid first impression with Malaysian executives.

Punctuality

While some Asian cultures are very strict about punctuality, especially when it comes to business meetings and negotiations, Malaysians tend to be a little more relaxed in this aspect. International professionals should show up to meetings on time to make a good first impression, but it will generally not be looked at unfavorably for showing up a few minutes late with good reason. Calling to reschedule a meeting or to confirm attendance is considered good etiquette, and is usually well received if done as soon as possible.

Before the Meeting

It is acceptable for professionals to shake hands in greeting before a Malaysian business meeting. However, the handshake should not be firm; this can be seen as offensive to Malaysian professionals. In some offices, it is considered improper etiquette to shake hands with female professionals; however, a nod and smile is permitted and welcomed. It is also acceptable to give and receive business cards. The business card should be received and presented with both hands as a sign of respect.

Initial Meetings

During an initial business meeting, it is important to maintain professional decorum, but also to develop rapport with Malaysian professionals by engaging in small talk and not rushing to "get down to business." When engaging in discussion, it is not proper to talk about religion or politics, or to question local customs in a negative way. It is also important to address businesspeople in Malaysian by their professional titles and last names; typically, first names are not used in the office.

Business Meeting Demeanor

While it is acceptable in some cultures for professionals to be aggressive and demanding in the boardroom, this is frowned on by most Malaysians, who believe in doing business peacefully and expect other professionals to speak in low tones and deliberate respectfulness during meetings. It is not proper to show anger or impatience in a meeting; this causes embarrassment to businesspeople in Malaysia.

Negotiation Decisions

When professionals in Malaysia do business or engage in negotiations, the process can be very lengthy; it takes considerably longer than negotiations in the United States. It is essential for businesspeople who are not from Malaysia to exercise patience during the negotiation process to maintain a satisfactory relationship with their Malaysian counterparts. It also is not proper to offer a professional any gifts during the negotiation process; this could be taken as a bribe to hurry the decision.

References

• Business Culture: Malaysia
• Economy Watch: Malaysia Economy
• Trade Chakra: Business Culture in Malaysia