Japan's Business Etiquette
U.S. professionals who do business with Japanese corporations may find that a number of the traditions and expectations are similar. However, there are some aspects of Japanese professional etiquette that are slightly more conservative; it's important for businesspeople to be aware of these customs, especially before a face-to-face visit.
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Business Attire
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Dark-colored business suits in gray, blue, or black are acceptable business attire for men. Ties and pocket squares should not be in bold colors, as this is not in keeping with the subtle professional image that Japanese executives deem acceptable. Women should wear a business suit that includes a skirt and jacket. According to Japanese business etiquette, it is offensive for women to wear pants in a business setting. Women are also expected to wear flat or low-heeled shoes in the workplace, so that they will not tower over the men.
Punctuality
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Punctuality is very important to Japanese professionals; this is very similar to the sentiment that U.S. businesspeople hold, as showing up on time is a sign of respect. However, it is customary in Japan to call the meeting coordinator one or two hours before the meeting to confirm your attendance. When arriving late to a meeting, proper etiquette suggests calling an hour before the original time of the meeting in order to reschedule. Professionals should always arrive at the meeting location at least 10 minutes before the meeting is to start. If the meeting is with executives, an earlier arrival time is recommended.
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Business Cards
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When receiving a Japanese business card, it is essential to do so with both hands, and to say thank you, or "hajimemashite," when taking the card. Business cards should be given to everyone at the meeting, and should be double-sided--one side of the card should be in English, the other in Japanese, no matter what the native language of the non-Japanese professional is. Business cards should never be written on and should not be tossed to the side during the business meeting--cards should be placed in a designated case when the meeting is over.
Behavior
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Professionals should maintain a pleasant attitude--it is customary to smile often when talking with Japanese businesspeople, which is similar to doing business in the U.S. International professionals should also ask as many questions as necessary, as this shows enthusiasm and a respect for the Japanese culture. Also, Japanese do not traditionally shake hands, so unlike in the U.S., it is not acceptable to give a firm handshake when meeting; bowing is the correct method of greeting.
After Business Hours
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Japanese professionals may entertain potential and current business partners after work hours, often at a restaurant. When the Japanese host has invited professional guests to dinner, it is his responsibility to pay for the meal. Unlike business meetings, it is acceptable to be fashionably late when attending a dinner. It is also acceptable to drink at dinner, especially during the "kampai," or toast, as the Japanese view drinking as a way to relieve the stress of the work day.
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References
- Photo Credit Japan image by Angelika Bentin from Fotolia.com
