Job Description for a Technical Trainer

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Businesses use varied technology throughout their organizations, both in the office and on the production floor, and they expect employees to understand the software programs required for their jobs. To ensure efficient operations, companies often hire technical trainers to educate employees on using the software and to support employees if they have questions.

Job Duties

  • Technical trainers review an organization's software, plan and conduct training sessions for employees and provide training resources for employees to keep. Prior to training, the technical trainer needs to understand how the software works. He attends training workshops and works through simulations to gain firsthand knowledge of the software and be able anticipate questions from trainees. He plans training sessions by reviewing the needs of individual employees. He may develop manuals or electronic tutorials that address common questions for trainees to keep as a resource.

Required Qualifications

  • Most companies require the trainer to hold a bachelor’s degree in information technology or training and development, and technical trainers need excellent written and verbal communication skills. Trainers must be comfortable speaking in front of an audience and responding to questions, and they need an ability to share complex technical information in terms that their audience understands. Most companies also require the trainer to be fluent in Microsoft Office products.

Work Environment

  • Technical trainers work in an office environment. In addition to standing in front of a room giving presentations, they spend sitting time at their desk focused on their computer screen as they design training plans and also meet with managers and employees. Technical trainers need to maintain a flexible schedule to train employees working different shifts, and they may need to travel to train employees at different office locations.

Opportunity and Advancement

  • According to the Bureau of Labor Statistics, technical trainers earned an average of $60,780 in May 2013. The bureau also reports that opportunities for trainers are expected to increase by 15 percent between 2012 and 2022. Technical trainers with work experience as a trainer and a master’s degree increase their ability to advance to the role of training manager.

References

  • Photo Credit Ciaran Griffin/Stockbyte/Getty Images
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