Think of them as a company's ambassador. A human resources assistant may be the first person a potential employee meets when he contacts a business in person or by telephone. A warm, outgoing assistant can make a great impression on job seekers and be a comfort to current employees seeking help with benefits questions. If you have strong clerical skills and enjoy customer service, you could have a future as a human resource assistant.
A human resource, or HR, assistant places job advertisements and take phone calls from potential applicants with questions about a position. The assistant may call references listed by a job applicant to verify the potential employee's work habits and personality. She may also administer any screening tests the company uses to evaluate job applicants.
After the company extends a job offer to an applicant, the assistant may mail out a welcome packet, benefits information and instructions for his first day on the job.
Bringing Employees on Board
When a new employee reports for work, the HR assistant completes several tasks to help her get started in her new position. The assistant may work with the employee to complete her I-9 forms (government forms that verify her identity and eligibility to work in the United States) and provide an orientation to the company, including its benefits and policies. The assistant may also help the employee complete her insurance enrollment paperwork, emergency contact information form and other documents.
Helping Existing Employees
When an employee has a question or problem, the HR assistant may be expected to help. For example, if an employee gets married or divorced, gives birth to or adopts a baby, or experiences other major life changes, the assistant may help her evaluate how these situations affect her insurance coverage. If an employee expresses a need to take an extended medical leave, the assistant can discuss the employee's options with him.
If a worker has an address change, the assistant updates the company's records with the new contact information.
Clerical Duties and Recordkeeping
Filing, sending faxes, making photocopies and filtering the department's incoming mail are some of the administrative duties that the HR assistant may complete.
The assistant may schedule meetings or interviews for her manager and prepare letters and other documents for her boss.
As employees are hired or fired, the assistant updates the company's database. Assistants may also track employees' use of vacation time and sick leave, as well as changes in compensation. The assistant may be expected to use the database to output various reports.
Education and experience
Employers expect a human resource assistant to have strong computer skills and the ability to communicate well orally and verbally. Experience with Microsoft Office software is a common job requirement. Employers may require a bachelor's degree in human resource, experience in the field or a combination of the two.
A human resource manager expects her assistant to be organized and detail-oriented. The manager looks for someone who can meet deadlines regularly and keep tabs on several assignments at the same time. Because the human resource department deals with a lot of private information, managers want an assistant who fully adheres to the company's confidentiality policies.
- Photo Credit greeting image by Kit Wai Chan from Fotolia.com file image by Jan Will from Fotolia.com
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