Job Description for a Hotel Group Sales Coordinator

Typical hotel room keys

Often seen as a dynamic and social working environment, hotels offer an attractive career path for many people. For those interested in the business side of hotels, a career in sales may be suitable vocation for them. Hotel group sales coordinators are commonly the link between the guests and the hotel company. Their roles involve a mixture of customer service, team management and brand building for their hotel group.

Function

Hotel group sales coordinators offer support advice to the hotel sales staff as well as structuring sales meetings, calls and all sales related duties that are integral to a successful hotel business. The sales coordinator is also responsible for bringing in the right clientele for the company image. If the hotel is primarily a business accommodation, the coordinator is responsible for driving campaigns to ensure that executives and business groups are aware of the hotel's excellent facilities. If the hotel is more of a family resort, then it is the coordinator's job to promote the hotel as a suitable place for a family vacation and to implement promotions that will increase appropriate customer turnover.

Responsibilities

The role of group sales coordinator has many responsibilities. Among them are the preparation of correspondence such as customer appreciation letters, helping to facilitate promotions such as half-price rooms and scheduling staff rotas to make sure the sales department is operating sufficiently. Other responsibilities include ensuring that the sales team meets its targets, liaising with individual customers and groups for detailed feedback on the hotel's facilities and analyzing sales statistics to provide an accurate report for the sales director.

Benefits

Depending on the company, for many sales coordinators, there are a number of benefits included when working for a hotel company. These include discounts on hotel accommodations and good career advancement prospects. Based on the Bureau of Labor Statistics national median for sales workers, a hotel group sales coordinator might earn a base rate of approximately $36,000 per year and have the potential to increase her base pay through a combination of commissioned sales and performance-related bonuses.

Potential

Successful group sales coordinators are able to pursue other avenues within their hotel company such as management and directorships, and can even change their job field to specialize in anything from marketing to finance.

Misconceptions

Although the impression of working within a hotel as a group sales coordinator may seem glamorous and social, the job does entail long hours involving late nights and weekends and can be very hard work. However, it can be a rewarding career path with a high amount of job satisfaction.

References

• National Average Salaries for Sales Related Occupations
• Example of Hotel Sales Coordinator Job Description