What Is the Job Description of a Hotel Outlet Manager?

Hotels are an important part of business travel and vacations

A hotel outlet manager is the captain of hospitality industry staff with the goal of providing exemplary customer service. He needs to be a highly motivated professional, committed to superior customer service and have exceptional organizational and management skills. Mostly working with the senior/executive chef, the outlet manager will work under the direction of the general manager.

General

The hotel outlet manager is responsible for the outlet's performance, management, food and beverage and other operations. He also monitors the smooth running of these areas as well as customer service and satisfaction.

Customer Service

The outlet manager will interact with the clients to ensure their satisfaction, and he will promote the services and facilities of the hotel in all possible ways. He communicates with all the departments to see that customers' needs are met and satisfied. He will ensure that prescribed cash-handling procedures are followed and will deal with customer complaints and listen to their feedback to improve service.

Staff Management

The manager will recruit a team of professional and certified staff committed to superb service on all fronts at the outlet. He will organize meetings for staff schedules, menu changes and other work-oriented matters and also implement additional training when needed. He will stress health and safety standards to ensure his team has pertinent knowledge for safe working conditions.

Food & Beverage

The manager will ensure that there is smooth coordination between the kitchen staff/stewards and the front-house serving staff. Planning new and popular menus and monitoring to ensure top-notch quality and prompt service will be part of his job. He must have in-depth knowledge of all areas of food and beverage including wines and liqueurs.

Finance/Administration

The manager will be in charge of sales and performance of the hotel outlet and will ensure that the goals/profits are met. He takes monthly inventories for supplies and maintains optimum stock levels to meet customer demand. He should be able to detect waste and avoid excess expense for optimal profit without adversely affecting the hotel's performance. A capable manager will set up measurement matrices and create periodic review systems to ensure smooth functioning of the hotel outlet.

References

• Department of Labor: Lodging Managers
• Education Online Search: Hotel Managers

Resources

• Cornell University: Cornell School of Hotel Administration