Gaming Customer Service Job Description
Customer service agents in the gaming industry help guests apply for and use comp cards. Comp cards track gambler's play and the amount of freebies the user has earned. An elite group of customer service agents cater exclusively to the casino's high-rollers. These positions provide good training for individuals that wish to be casino hosts. Slot hosts also fall under the customer service umbrella. They provide change and repair testy machines for players.
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Licensing
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Gaming licenses are generally mandatory. Requirements and the application process vary from region to region. For example in the state of Nevada, you can't apply for a gaming license on your own. First you must secure employment, then your employer supplies the necessary paperwork for you to acquire or update your gaming license.
Work Environment
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Casinos create a unique work setting. The casino work environment is unlike any other. Most gambling halls stay open 24 hours a day. Evening and night shifts are necessary to ensure that customers can get help any time they need it. Schedules usually change from week to week. Employers slash hours when things are slow and ask employees to work overtime when business is good. Working holidays and weekends is the norm.
Customer service workers in the gaming industry often have to assist intoxicated patrons. This can be particularly challenging. Many casinos allow guests to light up creating a smoke-filled environment. If you're particularly sensitive to secondhand smoke you may find the conditions uncomfortable.
Lower level employees are required to wear uniforms. Some companies issue uniforms to their employees, others require you to buy your own. When employers provide uniforms it is not uncommon for them to offer laundry services as well.
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Job Outlook
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According to the Bureau of Labor Statistics the number of positions available in the gaming industry is growing. BLS projections estimate that the industry will grown 14 percent between 2008 and 2018.
Compensation
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Specific salary rates and tip earning potential varies from position to position. Wages for individuals working entry-level customer service jobs in gaming industry start at or slightly above minimum wage. Workers often receive a free meal during their shift as part of their compensation package.
Indian Casinos
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Preferential hiring is often given to members of the tribe. Indian casinos reside on reservations. Although many tribe-run casinos are strategically located to major metropolitan cities, long daily commutes are not uncommon.
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References
Resources
- Photo Credit office woman image by DXfoto.com from Fotolia.com Casino image by Sergii Shalimov from Fotolia.com
