Types of Business Telephone Systems

Specialized telephone systems are used to meet the needs of a variety of companies.

Unlike residential telephone systems, business telephone lines need a greater capacity in making and receiving calls from clients, and because of this they are structured with varying systems to accommodate their load of phone calls. Thus, it is important to learn about the different types of telephone systems for people who are involved with setting up a business, so that they know what kind of phone line would best suit their communication needs.

Types

There are basically three types of business telephone systems: the KSU-less system, Private Branch Exchange system (PBX) and the Key system. These phone lines differ mainly on the number of extensions to be used by the company, as well as the other add-on features that are of great help to the company's phone call necessities.

KSU-Less System

This type of phone system is suited for small-business ventures, as it provides only up to 10 extensions. The phone wiring is not permanently attached in the office walls. Thus, it can easily be unplugged and relocated within the office space whenever rearrangements take place. KSU-less systems are also more affordable compared with other business phones. However, the materials and wiring installations are shouldered by the client; the telephone company will only provide the active phone line.

PBX System

Bigger companies require more telephone extensions, and they utilize such service by subscribing to PBX systems. PBX systems support at least 40 extensions to cater to the varying needs of the company's subdivisions and departments. This kind of business phone system is very expensive, and it is the telephone company that provides all the wiring and installment; the client, meanwhile, has to pay a premium before being provided such a telephone system.

Key System

For medium-sized businesses and organizations that need between five and 40 extension lines, the Key system suits them best. Key systems rely on a central control unit that gives them the functions and features not found on ordinary phones. Key systems work best in offices that have a few sub-departments and branches within the same territory, but sometimes they tend to be less flexible compared with PBX systems.

Considerations

Business telephone systems also have hybrid types, such as the PBX and Key systems. This hybrid has integrated the features of both systems, and relies on the use of specific software to run efficiently. Also provided by telephone companies, hybrids come with certain tools that were not present at one time in PBX systems but are found in Key systems, and vice versa.

References

• Different Types Of Business Phone Systems