Housekeeping Room Attendant Standard Operating Procedures

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Housekeeping room attendants are responsible for cleaning a hotel room during a guest's stay and immediately after his departure. They are also responsible for services such as laundry drop-off and pickup. In some cases, they are required to run errands.


The average annual salary for housekeeping room attendants ranges from $15,000 to $17,000. They also receive tips from guests, depending on the level of service provided.

Trash removal

  • Housekeeping attendants are responsible for removing all trash from the hotel rooms, whether in waste baskets or on floors and countertops. A new bag should be placed in all waste baskets every time the room is cleaned.

Dusting

  • The attendant dusts all areas of the hotel room. This includes dressers, counters, desks and TVs. This requires that any books or magazines on tables be moved for dusting.

Bedding

  • All bedding is changed daily. This includes sheets, pillowcases, covers and blankets. Some hotels require housekeeping room attendants to replace sheets and top sheets using military corners. This means that the sides and foot portion of the sheets are tucked neatly and tightly under the edges of the mattress.

Scrubbing and mopping

  • Housekeeping room attendants clean all countertops in the bathroom and vanity areas with disinfectant. This also includes scrubbing the toilets and the showers inside and out with disinfectants. They must also mop the bathroom and any other tiled areas of the hotel room.

    They remove used washcloths and towels. Clean ones should be neatly stacked on the shelving.

Vacuuming

  • Housekeeping attendants vacuum the entire carpeted area of the hotel room. In some hotels, they are required to move furniture to vacuum underneath. They also vacuum the upholstered furniture, such as couches and chairs.

Customer Service

  • Housekeeping room attendants must fulfill any request made by the guest. This may involve laundry requests, room service orders to be filled and even special favors such as ordering from the hotel gift shop. This ensures a better level of customer service for the guest.

References

  • Photo Credit Image by Flickr.com, courtesy of Daniel Lobo
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