Computer lab technicians are responsible for the maintenance and operations of computer labs. They assist lab users with computer-related issues such as creating user log-on accounts and passwords, trouble-shooting equipment problems and using other lab equipment such as printers and copiers. Some technicians may have supervisory roles where they are responsible for managing and training computer lab assistants and tutors.
The duties and responsibilities of computer lab technicians include the operation of the computers and the network, supervision of lab equipment and facilities, keeping records of equipment and lab supplies, and maintaining the security of the lab. They assist students in the lab by demonstrating the proper use of the equipment and how to use the hardware and software to finish assignments. If any system or technical problems arise, the computer lab technician may be called to provide assistance such a clearing paper jams in printers and copiers, refilling ink toners and supplying paper. They are often responsible for the cleanliness of the lab to ensure safety and proper working conditions for the lab users and proper maintenance of the computers. They also prepare the computer lab schedule, provide backup of software and perform equipment repairs or arrange for repairs to be completed. Computer lab technicians may be responsible for the budget of the lab such as purchasing supplies and researching and purchasing replacement equipment.
The skills needed to be a computer lab technician include knowledge of computer systems and the ability to instruct students, lab technician assistants and faculty. They must know how to operate and maintain all related computer equipment in the lab, such as printers, projectors, speakers and scanners. Technicians need to know how to perform tests on the system and equipment to ensure that every component of the lab is working properly.
Computer lab technicians usually have an associate or bachelor’s degree in a computer-related field such as computer science or computer engineering.
According to Simply Hired in October 2009, the average salary for a computer lab technician is $33,000 and varies depending on the employer, job location and the experience of the technician.
The labs are usually in educational environments or academic settings such as grade schools, colleges and universities. The job may require lifting of heavy objects such as computer monitors and hard drives.