Engagement Manager Job Description


An engagement manager is the intermediary between a client and a project manager. These professionals cultivate and maintain client relationships by keeping the customer updated and involved in the project. Engagement managers regularly meet with clients in person or over the phone to review the project status and ensure that their expectations are being met.

Required Skills and Education

  • To succeed in this position, you must be an excellent communicator, easily adaptable, a great team player, exceptionally organized, have strong presentation skills and have the ability to manage competing priorities. Many companies require an engagement manager to have extensive experience working in a specific industry. A bachelor’s degree in computer science, software engineering or another related field is the minimum required education, but a master’s degree is often preferred. Engagement managers can find work in a variety of fields, including technology companies, consulting firms and healthcare agencies.

Standard Responsibilities

  • Engagement management has a wider focus than project management, encompassing sales, legal, tech and accounting to support the organization as a whole, rather than a small portion of it. The main focus of this role is managing client expectations and maximizing the company’s profitability, rather than meeting expectations of internal customers. The engagement manager gains client approval on all project components, leads customer meetings, manages the budget and oversees testing to manage project objectives.

Working Conditions

  • An engagement manager is often required to travel frequently -- up to 50 percent of the time -- to meet with clients. The engagement manager may have clients located across the country, in other countries or in one specific territory. Working overtime, including nights and weekends, is expected to meet client needs.

Average Salary

  • According to the job site Indeed, the average salary of an engagement manager is $102,000 a year. However, this can vary greatly by area of the country. For example, the average salary of an engagement manager in New York City is $140,000 per year, $110,000 per year in Los Angeles, $98,000 per year in Miami and $90,000 per year in Austin, TX.

Related Searches


  • Photo Credit Константин Чагин/iStock/Getty Images
Promoted By Zergnet


You May Also Like

  • Account Management Job Descriptions

    An account manager, sometimes called an account executive, is a salesperson who primarily develops and maintains relationships with a company's new and...

  • Job Description of a Brand Manager

    Brand management focuses on the marketing activities of a certain brand to increase its popularity among target consumers, while also gaining market...

  • Job Descriptions for a Business Manager

    A business manager is a professional who is responsible for the overall management and performance of a specific business unit (product or...

  • The Role of a Service Delivery Manager

    Service delivery managers are commonly found in industries such as information technology, shipping, telecommunications, and computer hardware and software. Within these industries,...

  • What Is Employee Engagement?

    The first published mention of the term employee engagement occurred in 1990, when William Kahn of Boston University published his paper “Psychological...

  • How Management Behavior Affects Productivity

    Workers have long held that managers are responsible for poor attitudes and productivity issues in the workplace. It is only during the...

  • Audit Engagement Procedures

    The audit engagement process is a professional negotiation between public accounting firms and prospective clients. This process is used to find new...

Related Searches

Check It Out

3 Day-to-Night Outfits for the Work Week

Is DIY in your DNA? Become part of our maker community.
Submit Your Work!