Problems with Stamps.com

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The Internet has made almost every aspect of the average person's life much easier, even in the area of postage stamps. Stamps.com offers stamp printing services with sponsorship by the U.S. Postal Service. Although USPS has streamlined the process, some errors do occur. Most problems with Stamps.com are user based and easily fixed.

History

According to the Stamps.com company information page, it was founded in 1998. Along with USPS, it has worked to provide the first-ever service that allows individuals to purchase and print their own stamps. The company claims to have over 400,000 users and does regular business with large companies such as Microsoft and Hewlett-Packard.

Login Issues

Login issues tend to occur due to the settings on a user's personal computer. According to Stamps.com's connectivity issues page, IP address conflicts caused by proxy servers prevent a successful login. Pop-up filters may also block the Stamps.com software from displaying important information. Some firewall software and antivirus protections block ports 80 and 443, which Stamps.com needs for connectivity.

Printing

The Stamps.com printer configuration page indicates that Stamps.com software does not automatically configure your printer if it is not part of the list of recognized models and manufacturers. Faulty printings are usually caused by a user not properly configuring the Stamps.com application to his specific printer. Stamps.com has a built-in manual configuration that allows the user to select how he will input envelopes.

Hardware

Certain affiliated hardware allows the user to weigh the contents of envelopes and small packages. According to the Stamps.com troubleshooting page on the 5-pound digital scale, their digital scales can detect even minute forces on the reader. Incorrect readings are usually due to air currents pushing down on the scale and/or failure to calibrate the scale properly. The Stamps.com troubleshooting page on the 25-pound scale notes that some versions of the balance hardware integrate directly with the Stamps.com software. Common problems with these are often due to not installing the proper print drivers.

Prevention/Solution

Double-checking the settings on your computer to configure with the Stamps.com software will prevent most issues. Adjusting the software to determine how you plan to input envelopes prevents possible distortions of the stamp's image. For hardware malfunctions, installing the latest drivers and then rebooting the device should solve most weighing problems.

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