Just about all tasks can be measured and judged according to a standard set of criteria. Providing appropriate feedback that is honest, impersonal and detailed can help people in many different ways. An honest assessment can also help employers, teachers, school administrators and supervisors in many different fields create a better and more fair workplace.
Well-designed performance feedback measures can help people identify their specific weaknesses. Knowing exactly where they have trouble with a particular task can help pinpoint areas that need improvement. For example, informing a writer that he needs to improve his understanding of basic grammar such as pronoun usage and subject-verb agreement as well as widen the scope of his vocabulary can be very helpful.
Feedback measures can also help workers identify areas of strength. A worker may be unaware that her social skills are quite good and very appreciated by co-workers and supervisors. Letting a worker know that her problem-solving skills or math abilities are above average can lead the employee to work on those areas even more and push her to achieve even loftier goals.
Any performance feedback measurement should be as fair as possible. All criteria should apply to each member who completes a set of tasks. Use of a rubric or set of written standards can be an ideal way to determine how to measure a person’s performance. If necessary contract assessment tests and measurements to an outside and more impersonal source.
One of the most common uses of performance feedback is to help identify candidates for promotion. An employee who has consistently earned high marks for completion of tasks steadily and accurately should be considered for promotion. Keeping written records of performance measurements can aid this process.
Standard Forms of Measurement
Performance feedback can take several forms. One of the most common is a system of grades. Students are traditionally graded on a scale of "A" through "F" where "A" is the highest grade and "F" stands for failure. Students may also be graded on a 0 to 100 scale where 0 represents failure and 100 the highest possible grade. Measurement can also take the form of written feedback. Students and employees have evaluations prepared that detail their abilities. Some companies and schools use a combination of both forms to give a more well-rounded picture of achievement.
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