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About the Success of Ritz Carlton Hotel

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By Emily Jeren
eHow Contributing Writer
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About the Success of Ritz Carlton Hotel
About the Success of Ritz Carlton Hotel
Dan Perry; Flickr.com

The Ritz-Carlton Hotel Company has developed a trusted international brand which has become synonymous with luxury hospitality. Travelers frequently choose the Ritz-Carlton over other luxury hotel brands because of the company's consistent attention to detail and commitment to excellence. The success of the Ritz-Carlton has become as tandard for many hospitality professionals and hotel companies alike.

    The Facts

  1. Understanding that the Ritz-Carlton Hotel Company consists of upwards of 70 hotel properties underscores the company's consistency and success which has earned it the prestigious Malcolm Baldrige National Quality Award. The company offers leadership conferences and training seminars as a part of the Ritz-Carlton Leadership Center for professionals who hope to learn from the company's corporate philosophy. The Ritz-Carlton, which is an independent division of Marriott International, has also taken the initiative over the years to give back to the community with its Community Footprints Fund.
  2. History

  3. The brand's beginnings were in Boston, Massachusetts, where the company's first property, the Ritz-Carlton Boston, opened in 1927. The company's name comes from hotelier Cesar Ritz who is credited with raising the bar for luxury hospitality with The Carlton London and The Ritz Paris. Although Ritz passed away in 1918, his wife carried on his respected hotel legacy. The Ritz-Carlton Hotel Company remained relatively small up until the 1980s when a development team secured rights to the Ritz-Carlton name and expanded the company into the internationally recognized luxury hotel brand that it is today.
  4. Function

  5. Staying at a Ritz-Carlton hotel property, for many people, is more than just overnight lodging--it is a luxurious experience. The hotel company aims to provide personalized experiences for its guests while creating and maintaining a cosmopolitan atmosphere. In addition to the well-appointed guest rooms, the hotel properties also feature on-site restaurants and lounges, as well as recreational facilities and full-service spas. Some of the company's properties also boast their own golf courses. The hotels also cater to the needs of corporate guests and event planners with a variety of spaces and amenities. Several of the company's properties offer residential condominiums for purchase.
  6. Geography

  7. Visting the Ritz-Carlton's numerous hotel properties will take you around the world. The Ritz-Carlton Hotel Company boasts hotels in over 20 countries as the company continues to expand. The company's hospitality can be enjoyed in a vast array of locales including in the United States, Canada, Mexico, the Caribbean, South America, Asia-Pacific, Europe and the Middle East. While the hotel locations vary, the hotel's focus on service remains consistent across the globe.
  8. Standards

  9. The hotel company holds its properties and employees to the highest of standards. The Ritz-Carlton offers extensive training to its employees, and encourages them to continually pursue both personal and professional growth. Employees are expected to ensure guest confidentiality, maintain impeccable cleanliness of the properties, balance refined luxury with individualized and hospitable guest service, and represent themselves in both appearance and demeanor in a respectable fashion. The Ritz-Carlton's motto is "We are Ladies and Gentlemen serving Ladies and Gentlemen."

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