Job Description of a Telesales Representative
A telesales representative is a sales professional. She works on behalf of a company, nonprofit organizations and political action committees for the purpose of selling a product or service or soliciting donations from new and existing customers, clients and donors.
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Job Responsibilities
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A telesales representative logs customer data into a database.
A telesales representative calls predetermined leads to proactively sell a product or service or solicit funds. He represents his company or organization in a professional and courteous manner. He adds customer information into the database and updates information on returning customers. He answers basic questions that customers have with regard to the company, organization, product or service. He logs the deposition of each telephone call into his database.
Job Opportunities
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The successful candidate can make use of online job boards.
Telesales representatives are employed by telemarketing firms, large corporations and arts organizations. Additionally, many are hired by politicians and political action committees. A candidate seeking this type of employment can apply directly to the company or organization for which she would like to work. These roles may also be advertised in the classified section of her local newspapers. Additionally, telesales representative roles can be found posted on online job search boards such as Monster.com, Jobs.com and Careerbuilder.com. Professional organizations such as the American Teleservices Association provide resources as well as networking opportunities for those actively seeking employment.
Qualitative Requirements
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The successful candidate should possess excellent communication skills.
To be successful as a telesales representative, a candidate must be confident and not afraid of rejection. He must also possess excellent oral communication skills. He must be engaging in conversation. He must be motivated to perform a repetitive action. He must also possess knowledge of the product or services that he is attempting to sell.
Educational Requirements
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Formal education is not required.
The role of telemarketer does not have any educational requirements. These are typically part-time roles. As a result, it is an industry that many students and retirees flock to. Candidates looking to be successful often choose to read literature and attend seminars that offer tips on being a better sales person.
Average Compensation
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Jobs in this field are expected to decline.
According to Salary.com, in 2009, the average telemarketer working in the United States earns an annual base salary of $32,203. The U.S. Bureau of Labor Statistics anticipates the employment of telemarketers to decline by 16 percent within the decade of 2006 through 2016.
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References
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