Position Description of a Computer Support Technician
A computer support technician is a specialist who installs or removes software, troubleshoots technical issues and configures LAN (Local Area Network) or WAN (Wide Area Network) systems for small, mid-size and large organizations.
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Job Responsibilities
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A computer support technician's jobs responsibilities vary but most often require direct involvement with an organization's work force. The technician will ensure equipment and networks are up and running smoothly and that the quota of replacement equipment set by management is available at all times. Other responsibilities include installing or reinstalling hardware and software on laptops or personal workstations, diagnosing any computer issues users are having, ordering replacement equipment and recovering data after a power outage. A computer support technician is usually on call via telephone, call center or instant messaging. If an issue cannot be resolved remotely, the technician will come to the user's workstation or contact a superior.
Job Opportunities
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Most computer support technicians are employed in-house in the insurance industry, financial services, government agencies, educational services, health care companies and software publishers. Most successful computer support technicians got their start in entry-level support roles. Those with degrees in the field will grow with the industry as it develops new technologies to keep up with the demands of companies, most importantly in information security and privacy.
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Qualitative Requirements
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A successful computer support technician must have good communication skills and a great deal of patience and personality. Strong organizational skills are highly recommended by most employers, as is a thorough knowledge of today's standard operating systems.
Educational Requirements
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While not all organizations require a college education for a computer support technician, it is beneficial to complete a training program from a technical school specializing in the field. For higher education in this industry, many colleges and universities offer degree programs in computer science and information systems, which will also allow for faster career advancement.
Average Compensation
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The U.S. Bureau of Labor Statistics anticipates the employment of computer support technicians to increase by 13 percent through 2016. The average computer support technician working in the United States earns an annual base salary of $41,470.
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References
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