What Is GC Services?

GC Services LP offers a variety of outsourcing solutions for other businesses. Its most popular specialties are telephone call center management and debt collection. The company's website identifies GC Services as America's largest privately held provider of such services. Its headquarters is located in Houston, Texas, but it operates call centers in several other states, as well as Saskatoon, Saskatchewan, in Canada and Bridgetown, Barbados, in the Caribbean.

Its Customers

GC Services, founded in 1957, for more than half a century has dedicated itself to call center management and debt collection and has developed close relationships with many of its clients. GC's customers comes from virtually every business sector, including the automotive industry, banking, financial services, retail marketing, telecommunications and utilities. It also provides services under contract for some governmental organizations that are responsible for child support, court operations and taxes.

Other Services

While it is clearly best known for its services within the fields of call center management and debt collection, GC has developed expertise in a number of other business functions, including customer service, quality monitoring, letter and mailing services, revenue-cycle management, back-office operations, business intelligence and workforce management.

Call Center Management

Beneath the overall umbrella of call center management, GC Services offers both inbound and outbound call operations. Its call center clients can contract with GC for a wide variety of specific operations, including customer service, billing and payment information, relay services, directory assistance, text messaging, credit authentication and authorization, general operator assistance, calling card customer service, order entry and application processing.

Debt Collection

GC is proud of its "expertise in maximizing revenues from delinquent receivables," a service that attracts a wide range of businesses, both large and small. Customers of the company's collection agency services include companies in almost every line of business. However, the biggest debt collection clients are found in the financial services field--money-center banks and credit card issuers--and telecommunications companies. Specific services in the collection agency field include skip-tracing, collection letters and fraud monitoring.

Awards

GC has been the recipient of numerous awards that recognize its expertise in the fields of call center management and debt collection. Customer Inter@ction Solutions magazine has named the company one of the top providers of both inbound and outbound call management services every year since 1997. In 2005, GC Services' debt collection expertise received recognition from multiple sources, winning Sallie Mae's Collection Agency of the Year Award, the Top Vendor Award from Nissan Motors Acceptance Corporation and the Collection Agency Partner of the Year Award from the Education Credit Management Corporation.

References

• GC Services
• InsideARM: GC Services Wins Collection Awards from Sallie Mae and Nissan

Resources

• Wharton: Effective Call Center Management
• Debt Collection FAQs: A Guide for Consumers
• Fair Debt Collection Practices Act