Loan Operations Manager Job Description


A loan operations manager carries out the daily functions of a loan operations department of a business or organization. The individual creates meaningful techniques to acquire clients and to ensure the best services possible from the company. Requirements for a loan operations manager include a bachelor's degree in finance, strong leadership and organizational skills and the ability to communicate clearly and effectively to clients and employees as well as solve problems in a timely manner.

Direct Loan Operations

  • A loan operations manager handles the entire loan operations department by verifying and processing personal and business loans, participating in underwriting procedures for personal loans and performing escrow and collection procedures.

Implement Company Policies

  • Loan operations managers ensure the proper services are received by clients by executing policies and procedures that are specific and proficient to the goals of the company and the customers' satisfaction with the organization's products and services. This includes analyzing specific methods to assure regulatory fulfillment is in place.

Developing Business Relationships

  • To help a company become successful in assisting clients with their financial prospects, a loan operations manager acquires business relationships with cooperative and potential clients and business partners. Developing and maintaining a relationship will keep the business moving in the right direction.


  • Loan operations managers may hire staff members and train them on various loan functions as well as evaluate their performance on a regular basis. A manager can also terminate an employee when necessary due to unsatisfactory performance. On occasion, a manager will also train staff members who may not be associated with the loan department on loan-related materials and functions.

Prepare Department Materials

  • To ensure the department is running smoothly, a loan operations manager must prepare and administer budget reports, maintain consumer loan policies, supervise computer software systems such as DecisionPro and LaserPro and provide input and management control over key projects.

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