People Skills Needed in Restaurants


Working in a restaurant requires great people skills. Restaurant workers need to be friendly, outgoing and persuasive while being great team players. Dealing with customers on a daily basis can be a challenge, but if a restaurant employee has the right people skills, he can succeed and enjoy the work.

Be Friendly

  • Restaurant workers deal with customers all day long. When a person makes the choice to dine out, she wants to enjoy the experience. A friendly staff at a restaurant goes a long way to enhancing the dining experience for customers. There are consequences for a restaurant worker if he is not friendly. If he works as a waiter then the amount of tips he receives will most likely be lower than those of friendlier waiters. Also, an unfriendly restaurant worker may cause customer complaints, which could put his job in jeopardy.

Display an Outgoing Personality

  • The best restaurant workers have outgoing personalities. They are not shy and they do not back away from interacting with the customers. They enjoy meeting new people and starting conversations. Since restaurant workers deal with the public all day long, they need an outgoing personality to thrive at the job.

Be Persuasive

  • Restaurant workers need to be persuasive. During the course of a shift there are bound to be problems in the restaurant. For example, a customer does not like the food or the kitchen takes too long to prepare the meals. If a restaurant worker is persuasive, she will be able to handle these situations. Her persuasive personality can be used to diffuse a tense situation or calm an irritated customer. Persuasive restaurant workers are more effective than abrupt or confrontational employees.

Be aTeam Player

  • Restaurant workers need to get along with their coworkers and be team players. Working in a restaurant involves handling a lot of different tasks, and the best way for the restaurant to run smoothly is for all of the employees to work as a team. If there are employees that are not team players, the service and quality of the dining experience for the customers will decline.

Read the Customer

  • When working in a restaurant it is important to be able to understand each individual customer and alter your personality to fit the situation. For example, some customers love a talkative waitress. They enjoy having conversations and interacting with the waitress. Other customers would rather the waitress simply take their orders and deliver their food. They may want to have a conversation with their fellow diners and not be distracted by the waitress. A restaurant worker needs to understand the personality of each customer and tailor her own personality to the circumstances.

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