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An operations manager runs the day-to-day operations of an organization or business. Her sole purpose is to find ways to make the company more productive by providing effective methods in its business operations. An individual in this position usually prepares program budgets, facilitates several programs around the company, controls inventory, handles logistics and interviews and supervises employees. A person interested in operations management needs to have a strong leadership background and must know how to handle problems quickly and efficiently. In addition, she must have great communication skills.
One of the duties an operation manager has to perform is to provide a work environment that engenders positive energy, creativity and teamwork among employees. To ensure that this goal is achieved, operations managers try to reach compromises with employees by conducting meetings, listening to each department's issues and concerns, and setting a professional example by showing leadership qualities.
In order for a department to run smoothly, an operations manager has to set rules and procedures for employees to follow. This includes setting policies in the workplace to ensure effective implementation and adherence among each and every employee in the organization.
An operations manager usually handles a company’s operating budget to determine how much the company has spent and what it can purchase in the near future. Being an operations manager is all about serving customers; therefore the individual needs to know how much money is in a company's budget to provide the products and services that will retain customers.
Operations managers are also representatives at committee meetings and functions. The manager will be a spokesperson for the company and discuss the various objectives and plans the organization has in store to make its business more successful.
Handling issues is also a top priority among operations managers. Many issues that operations managers have to face include risk management, shipment delays, clients’ dissatisfaction and employee problems. This is when leadership skills come into play, as operations managers have to make effective decisions that will not only help the company run smoothly but that also serve to prevent difficult situations in the future.
Operation managers are also responsible for hiring employees inside an organization, as well as supervising and evaluating employees and their job performance. In addition to being a recruiter, operations managers give directions to employees on certain job tasks, resolve problems concerning employees’ work performance, establish rules and procedures and create work schedules.
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