- The function of computer troubleshooting is to diagnose the problem. Modern computers and software come with troubleshooting guides that include steps designed to remedy most common computer problems.
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There are three different kinds of computer troubleshooting steps, which are categorized by the source of the problem: hardware, software, and peripheral.
Hardware troubleshooting, the most common, attempts to identify problems related to the physical aspects of the computer. Common hardware troubleshooting steps include manually restarting the computer, unplugging the cord, and running a disk defragment utility.
Computer software troubleshooting refers to a computer's programs. Common software troubleshooting steps include running a program's "help" file, toggling user-set preferences, restoring program defaults, and in extreme cases, uninstalling and reinstalling the program.
Peripheral troubleshooting involves anything that is connected to the computer, including keyboards, monitors, and speakers. Common peripheral troubleshooting steps include unplugging and replugging in the device, running a setup utility, and initiating a manual hardware search. - Most troubleshooting steps are very simple and will only take a few minutes to execute. Depending on the problem, you should be able to take anywhere from five to ten troubleshooting steps. Most common problems can be resolved within an hour.
- When you are taking troubleshooting steps, make sure that they are relevant to the problem. For instance, if you are experiencing trouble with your computer's speakers, uninstalling iTunes probably is unlikely to help. However, making sure the speaker cords are connected and reinstalling audio drivers would be good troubleshooting steps.
- Troubleshooting may help you solve whatever technical problem you are experiencing. If not, it will certainly help you describe the problem to customer service people or computer support technicians.
